Frequently Asked Questions

Below you will find the most frequently asked questions (FAQs)

If you cannot find the answer you are looking please call contact us.

What is a Logbook Loan?

A Logbook Loan is a way of withdrawing cash from your car. You can borrow up to 65% of the trade value of your car and pay it back in 18 to 60 months. You continue to remain the registered keeper and use your car as normal.

Why is a Logbook Loan a ‘quicker’ way to release cash from your car?

Your application is completed online without the need for a home visit. We invite you to sign your agreement using our e-signature facility. Plus you can email your supporting documentation via email and we will complete your car video inspection via WhatsApp. This means we can typically pay out your loan within hours of receiving your documents.

What is e-sign and why is it quicker?

E-sign, also known as eSignature, is a safe and secure digital version of a paper-based method of signing signatures, on an electronic document. But beyond being just a squiggle on a screen, an eSignature is legally binding.

Is regulated?

Yes. is a trading name of J2P Autos Ltd and is regulated by the Financial Conduct Authority and is a member of the Consumer Credit Trade Association.

Do I need to hand over my logbook and spare key?

No. Unlike the original logbook loan, with this type of loan on your car, you retain possession of your V5C (logbook) document and spare key.

Will you lend if I am self-employed?

Yes. Subject to meeting our standard affordability and income checks.

Will you lend if I am on working tax credits or incapacity benefits?

N0 – sorry.

How quickly is the application process?

The same day, subject to compliance with our terms and conditions. Unlike an original logbook loan, you can sign electronically, which speeds up the whole application process.

How can I complete a loan application?

The quickest way is to apply online or call 0333 577 5000 and speak to one of our loan team. They will provide you with a no-obligation quotation, and if you accept, we could complete the loan on your car on the same day.

How quickly can I receive the cash?

Often the same day. Once the application is completed, the money will be transferred to your nominated bank account within 1 hour.

Are there setup, administration, early repayment, or exit fees?

We believe in complete transparency. There are no early payment penalties, no upfront deductions, no monthly minimum charges, and no default fees. There is a one-time set-up fee of £40 that can be added to your loan. There is an option to purchase the fee at £25.

How much cash can I borrow?

We offer borrowers the ability to lend from £500 up to £150,000, subject to our terms and conditions.

How is repayment made?

Payments are taken on a debit card or if preferred a standing order can be set up. We are unable to take credit card payments.

What is the repayment frequency?

Payments are taken weekly or monthly.

Can I repay my loan early?

Yes. You can pay back your Loan at any time penalty-free. All we require is 28 days’ notice or interest in lieu of it.

What are the minimum car requirements for minimum car requirements are that it is free of finance and has a trade value of more than £2,500.

Will you consider cars with finance?

Yes. can offer loans on cars with existing finance, provided that the finance is cleared with the proceeds of the new Loan. In this circumstance, a settlement statement will need to be provided by your current lender to confirm the full settlement amount.

Can I top up or extend my loan with

Yes. Your loan can be extended to suit your personal circumstances to provide you with flexibility. This is subject to our terms and conditions and the valuation of the car.

Who is responsible for the maintenance and insurance of the car for the duration of the loan?

Whilst the loan is live, as the registered keeper, you have the responsibility to maintain the car and to ensure it has a comprehensive insurance cover.

Can I switch to from a logbook loan lender?

Yes. If you have outstanding finance on your car with any Lender you can Switch and Save. We offer a quick, easy and affordable alternative and we will show you how you will save money.

We will ensure a swift hassle-fee transition within 24 hours.

What happens if I cannot make the repayment on my loan with

If your circumstances change and you get into financial difficulties, we will act compassionately and sensibly to provide assistance. We will discuss and agree on a workable payment plan with the objective of getting you back on track in a fair and realistic manner.

The Loan is secured on the car and in the event that you are unable to meet the terms as provided, the car can be sold by us and the proceeds of the sale are used to clear any money provided and the balance returned to yourself.

Can I sell my car?

Yes. Please call us on 0333 577 5000 option 3 to discuss when you are ready to sell.

How do I complain to

If, for any reason, you are unhappy with any aspect of the service you receive, please contact us immediately and we will try  to fix it as quickly as possible:


Telephone: 0333 577 5000

If you are still not satisfied with the outcome or resolution of your complaint, you have the right to refer to the Financial Ombudsman Service. Our customer services team will be happy to assist you with this.

Ready to Proceed or Got A Question?

Call us on 0333 577 5000 and speak to one of our expert loan consultants.  We can offer advice on rates, repayments and our terms and conditions.

Thank you for your interest in and we look forward to hearing from you very soon.


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